SANMI STUDIO POLICY
This policy outlines the terms and conditions governing photography services provided by Sanmi Studio. It ensures clarity, professionalism, and mutual understanding between the Studio and its clients while maintaining high standards of service delivery.
BOOKING AND SCHEDULING
Booking Requests: Clients are required to submit a booking request via email, phone, Social Media, or the Sanmi Studio website. Bookings are confirmed upon receipt of a signed agreement and a non-refundable deposit of 25-50% of the total cost.
Rescheduling: Clients may reschedule up to 2 weeks before the scheduled session without penalty.
Cancellations: If a client cancels, the deposit is forfeited.
SESSION DETAILS
Team Coverage: Packages include two photographers (Lead & Second) to provide comprehensive coverage from multiple angles where applicable.
Session Duration: The duration of each session will be clearly outlined in the client agreement.
Location & Permits: The location of the session must be finalized and agreed upon during the booking process. Clients are solely responsible for securing and paying for any necessary permits, location fees, or reservations required for the shoot. Additional travel fees apply for locations beyond a 15 km radius of Downtown Toronto, as outlined in our Additional Charges section.
Props and Wardrobe: Clients are responsible for providing any personal or custom props (e.g., balloons, flowers, or themed items). Wardrobe changes are permitted within the session duration. Please note that changing time is included in the total session time.
Vendor Meals: For sessions extending beyond six (6) hours, the client is required to provide a vendor meal for the photography team.
DELIVERABLES
Number of Photos: Clients will receive a set number of curated and edited high-resolution images as agreed upon in their selected package. Sanmi Studio does not deliver RAW or unedited files under any circumstances, ensuring all delivered work represents our finished, professional standard.
Additional Photos: Clients may request extra photos beyond the agreed number at an additional charge of $20 per photo.
Editing Standards: All photos are hand-selected (curated) and professionally edited in Sanmi Studio’s signature vibe and aesthetic. Our editing includes professional color grading and basic retouching to ensure a consistent artistic look. By booking with us, clients acknowledge and trust our creative judgment, full storytelling approach, and unique editing style.
POST-SESSION POLICIES
Sneak Peeks & Delivery Timeline: For wedding packages of six (6) hours or more, clients will receive a sneak peek gallery within seven (7) days of the event. Final deliverables for all weddings will be provided within six to eight (6 - 8) weeks. For standard photography sessions, final deliverables will be provided within four to six (4 - 6) weeks.
File Retention: Sanmi Studio will maintain the active online gallery and retain all final edited files for thirty (30) days following their delivery date. After these 30 days, all files will be permanently deleted from our online and local storage systems. Clients are solely responsible for downloading and securely backing up their files immediately upon receipt. Sanmi Studio is not liable for any data loss after these 30 days.
PRICING AND PAYMENTS
Payment Terms: A non-refundable deposit of 25-50% is required to secure the booking. The remaining balance is due before final deliverables are provided. Payments can be made via e-transfer or bank transfer.
Additional Charges:
Overtime: $250 per 30 minutes
Extra Photos: $20 per photo
Travel Fees: $100 for locations beyond the 15 km radius from downtown Toronto
Pets: $65 per pet
CLIENT EXPECTATIONS AND RESPONSIBILITIES
Punctuality: Clients must arrive on time for their scheduled session. As we often have consecutive bookings, delays of over 15 minutes may result in a reduced session duration. If a significant delay occurs, rescheduling fees may apply to cover the studio's lost time.
Communication: Clients must communicate all special requests, themes, or ideas during the virtual pre-shoot consultations or booking process to ensure proper preparation.
Children and Pets: Clients must supervise children and pets during the session to ensure safety and prevent disruptions.
USAGE RIGHTS AND INTELLECTUAL PROPERTY
Client Use: Clients receive personal usage rights for all deliverables. Commercial usage requires a separate license agreement.
Sanmi Studio Use: Sanmi Studio retains the right to use photos for portfolio, website, and marketing purposes unless the client requests otherwise.
CONFLICT RESOLUTION
Complaints: We strive for excellence in every session. Any concerns regarding the final deliverables must be communicated in writing within forty-eight (48) hours of receipt. Sanmi Studio will make every reasonable effort to address valid concerns within a professional time frame.
Creative Difference: Please note that dissatisfaction based on personal aesthetic preference or creative judgment (which falls under our Editing Standards) does not constitute a valid complaint for re-editing or refunds.
AGREEMENT AND ACKNOWLEDGMENT
All clients must sign a service agreement acknowledging their understanding and acceptance of these policies before their session.
By signing, clients agree to comply with all terms and conditions set forth by Sanmi Studio.
For any inquiries or clarifications, please contact us at sanmistudio1@gmail.com